Returns & Exchanges Policy at SOX UK – Version 1.0
At SOX UK, we prioritize customer satisfaction and understand that sometimes you may need to return a purchase. To ensure clarity and transparency in our process, please take a moment to thoroughly review our Returns & Exchanges policy.
Eligibility for Returns & Exchanges:
- General Conditions: All items, with the exception of personalized custom items, are eligible for return. To ensure a successful return, items must be unused, undamaged, and accompanied by all original packaging.
- Timeframe: Returns must be initiated within 14 working days from the receipt of the item. Anything beyond this period may not be eligible for return.
- Condition of the Item: Any item returned in a damaged state or without its original packaging will not qualify for a refund or exchange.
- Personalized Items: Personalized or custom-made items are exempt from returns or exchanges. Please double-check custom details before placing your order.
Return Process:
- Initiation: Begin the return process by logging into our online shop and following the provided return instructions.
- Packaging: Ensure the item is securely packaged with all original tags, accessories, and packaging. Include a copy of the purchase receipt or packing slip.
- Shipping Costs: All return postage costs must be covered by the customer unless the item received was damaged or incorrect due to an error on our part.
- Shipping Method: Given the potential risks associated with postal services, it’s crucial to use a tracked or signed-for delivery method when returning items. SOX UK will not be responsible for returns lost in transit.
- Refund Processing: Upon receipt and inspection of the return, eligible refunds will be processed using the original payment method. Please allow up to 28 days for the completion of this process.
Exchanges:
- If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and then place a new order for your desired item.
Important Notes:
- Packaging: Items returned without their original packaging or not in a saleable condition might be subject to a restocking fee or denied a refund/exchange.
- Faulty Items: If your return is due to a faulty item or an oversight on our end, please reach out to our customer service team promptly for assistance and potential coverage of return shipping fees.
Return Address:
SOX UK
19 Dymock Drive,
Shrewsbury,
Shropshire, SY2 6GU
Policy Updates and Changes: We reserve the right to modify, amend or update this Returns & Exchanges policy at any time. Changes will be reflected by version numbers and date of revision. We encourage customers to review this policy periodically to stay informed.
Thank you for choosing SOX UK. We value your trust and business, and we’re dedicated to ensuring your shopping experience remains positive. Should you have any questions or require further assistance, please do not hesitate to contact our customer service team.